Understanding Your Monthly Invoice

Your monthly invoice covers your support plan and any additional items agreed that month. Here’s what each section means.

Recurring charges

• Support plan — your monthly per-user or per-device fee, covering helpdesk support and the services included in your plan tier.
• Microsoft 365 licensing — if licences are bought through Faraday IT rather than directly, these are billed at cost plus a small management fee, itemised per licence type.
• Backup & hosting — any backup storage or website hosting billed monthly rather than as a one-off.

One-off charges

• Hardware — equipment ordered that month, itemised individually (see Requesting New Hardware for how these get approved in the first place).
• Project work — anything scoped and quoted separately from your regular plan, such as an office move or a larger infrastructure change.
• Ad-hoc support — work outside your plan’s included hours, if your plan has a cap. Ad-hoc hours are itemised with a date and brief description.

Reading the summary

Each invoice ends with a summary showing:

1. Subtotal before tax
2. VAT (where applicable)
3. Total due
4. Payment due date

Tip

If a charge doesn’t look right, it’s almost always either a licence added mid-month (pro-rated) or ad-hoc hours from a request that didn’t go through the usual approval email — check the itemised description first before contacting us.

Querying a charge

Email accounts@faraday-it.co.uk with the invoice number and the specific line item you’re asking about. We’ll respond with an explanation or a correction within two working days.

Changing your plan or payment method

Plan changes (adding/removing users, upgrading tier) and payment method updates both go through the same address above — there’s no separate self-service portal at the moment, so just ask and we’ll handle it directly.