Requesting New Hardware

Whether you need a new laptop, a second monitor, or a replacement for an ageing machine, requests all go through the same simple process.

Requesting new equipment

1. Email support@faraday-it.co.uk with what you need and a brief reason (e.g. “second monitor for a new starter” or “current laptop is 5 years old and struggling”).
2. Your request is checked against your organisation’s current hardware policy and budget approval process.
3. Once approved, we’ll order the equipment and let you know an expected delivery or collection date.

Typical turnaround is 3–5 working days for standard items (monitors, keyboards, docking stations), and 1–2 weeks for laptops or anything that needs configuring before it reaches you.

Returning old equipment

When a device is being replaced:

1. Sign out of all accounts on the device.
2. Return it to the office, or arrange collection if you’re remote.
3. We’ll securely wipe it — no action needed from you beyond signing out.

If a device is lost or damaged before it’s returned, let us know as soon as possible rather than waiting until you’re asked for it back — this matters for both security (remote wipe) and equipment records.